Please take a moment to familiarize yourself with Warrenton Dermatology and Skin Therapy Center’s office policies and procedures. If you should have any questions, please do not hesitate to contact our office.
Appointments
We make an effort to remind you of your appointment two days in advance, however, this is strictly a courtesy call. It is ultimately your responsibility to remember your appointment, and to let us know with 1 business-day notice if you need to reschedule or cancel the appointment.
Please plan to arrive at least 15 minutes prior to your scheduled appointment time. You will be asked to update personal and medical information. Please bring the following with you: your current insurance card(s), photo identification (such as a current driver’s license or state issued form of identification), a list of your current medications and any applicable co-payment or co-insurance, which may be paid by cash, check or credit card. By Federal Law, if the address on your photo identification is not current, or is a Post Office Box, please bring a current utility bill that notes your physical address.
If you arrive more than 15 minutes past your scheduled appointment time, you may be asked to reschedule your appointment.
Cancellation Policy
We require a 24 hour/1 business day cancellation notice for all appointments. Failure to notify us of your cancellation for a medical appointment may result in a $75.00 charge. Failure to notify us of your cancellation for a surgery or cosmetic appointment may result in a $100.00 charge. Regretfully, we have been forced to institute this policy due to a large volume of last-minute cancellations and “no-shows.” These fees are not reimbursable by your insurance company.
Referral Information
If a referral is required by your health insurance plan, it is your responsibility to obtain the referral from your Primary Care Physician and assure it is available to be presented at the time of your visit. Additionally, it is your responsibility to keep track of the number of visits you have used on your referral, the expiration date of your referral and obtain new ones as needed. Should you fail to have a valid referral for your visit, insurance regulations require that you sign a financial waiver.
Insurance Cards
All patients will be required to provide valid insurance card(s), or a temporary print out at the time of their visit. Should you be unable to produce this documentation, insurance regulations require that you sign a financial waiver. You are responsible for notifying our office of any changes to your insurance or contact information.
Insurance Information – Copayments and Deductibles
Warrenton Dermatology & Skin Therapy Center will file your claim with your insurance if we participate with your insurance plan; otherwise, payment is required in full for all services at the time they are rendered. Should any services not be covered by your insurance, you agree to accept financial responsibility for said services. All applicable co-payments and deductibles are to be paid in full and collected at the time of your visit. Returned checks are subject to a $25.00 administrative fee.
Prescription Refills
If you need a prescription refill, we ask that you contact your pharmacy. If your pharmacist is unable to fill the prescription, he/she will call our office for a refill. Your doctor will ordinarily need to look at your chart before approving a refill. Please allow 48 hours for the prescription to be refilled. If your medication requires prior authorization from your insurance, more time must be allowed.
For any prescription medications, it is our policy not to give refills if a prolonged period of time has passed since patient’s last visit. We are ethically obligated to this commitment in order to prevent harm to our patients. Prescriptions over a year old will not be renewed without being seen; it is the law.
Physician/Clinical Phone Calls
Your calls will be routed to the appropriate clinical staff member. Complete messages may be taken as needed. Please let the receptionist know where you may be reached, including both day and evening telephone numbers. Your call will be returned at the first opportunity. Urgent calls will be immediately routed to the designated staff member and prioritized accordingly.
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Cosmetic Services / Skin Therapy Center
You are responsible for knowing and understanding pre and post treatment instructions for the service(s) you have scheduled, and the instructions are available on this website. It is imperative that pre-treatment instructions be carefully followed. If treatment cannot be provided at a scheduled appointment due to non-compliance, a $50 rescheduling fee will be assessed.
Payment in full is required before starting a treatment package to receive package discounts. Treatment series packages must be used within 1 year of purchase. Individual pre-purchased treatments must be used within 6 months of purchase. All sales are final, and refunds will not be issued.
A convenience fee of 2.85% will be assessed on all credit card and Care Credit payment methods. A $5 fee will be assessed on payments made via Patient Fi financing. No fee will be assessed on cash or debit payments, or on Alle Payment Plans for Allergan related purchases.